Cannot sign in
Confirm that you are using the same member username and password registered at the shop. Staff can check account status at the cashier.
Member support
How can we help?
For account, QR, package, wallet, or workstation-login assistance, contact the Zee You a Game cashier. Staff can verify your member record and resolve store-specific issues.
New or replacement phone
Only one mobile device can use a member account at a time. Signing in on a new phone replaces the previous mobile session.
QR login
Scan the QR displayed by a Zee You a Game client computer. Expired QR codes cannot be used; refresh the code on the client and scan again.
Wallet and time packages
Wallet top-ups are handled at the shop. The app shows current wallet and zone-time balances and lets members buy eligible time packages.
Notifications
Account and promotional notifications are optional. Enable or disable them from the ZUG home screen or your phone settings.
Privacy or deletion request
Ask the cashier or contact the shop by phone or Facebook. We may verify account ownership before correcting or deleting member information.